The first surveillance audit was done on 11 September 2019. The focus was on Training, Consultancy, Conference and Workshops Organisation for the programme department; whereas for the administration and IT department, it was on purchasing and for the Management it was about changed directorship. Termed as Operation Control 1, Ms Normalis Ali from SGS(M) Sdn Bhd, conducted the audit using interviews, observation of activities and review of documentation and records.
The Project ‘Asia Media Summit 2019, from 12-14 June 2019 in Siem Reap, Cambodia’ and a Regional Workshop - AIBD/IPDC/ UNESCO on ‘Addressing Gender Bias in Media from 27-29 March 2019, in Kuala Lumpur, Malaysia’ were used as samples. All internal reports, documents and evidence were verified as no non-conformity. The procedures for purchases in relation to the two events were sampled and no major non-conformity was raised.
The ISO 9001:2015 internal audit program for 2019 had been fully implemented and demonstrated effectiveness as a tool for maintaining and improving management system. The three minor non-conformities raised during stage 2 audit 2018 were identified and fast appropriate actions taken accordingly.
The auditor remarked that the good cooperation and display of positive attitude by all the staff in maintaining the standards were a plus point for the organisation and the new director, and with proper documentation of the action plan when planning for its objectives and targets, could be amongst some great opportunities for improvement. Reviewing some procedures and the risk matrix with documented action plan would be useful tools for the top management to consider.